I’m seeing an error when I try to subscribe or make a purchase on my device?
Check to make sure you have:
1. A account associated to the device.
2. A valid method of payment on file.
To make purchases on your device, you must have a account with a valid method of payment associated.
How do I connect a TV to my account?
To setup or connect your TV to your account, go to Settings > Network > Add this TV to your account.
On your mobile device, computer or tablet go to the website displayed on your TV screen and enter the activation code shown on the TV into the web page. Follow the instructions on the web page to complete account setup.
When prompted to add a credit card, enter a valid method of payment.
How do I connect a Stream Box to my account?
Just sign in with your account when you set up your device. All you need is an email and password. You will also have the option to add a credit or debit card as your payment method to make purchases on your stream box.
My device is connected to a account but I’m still getting an error when I try to make a purchase. What do I do?
Be sure you have a valid method of payment associated with the account. Go to xumo.com/payment and confirm your method of payment is not expired and you are using the correct payment method.