Support>Troubleshooting>I can’t connect my Xumo Stream Box to my WiFi connection. How can I fix it?
I can’t connect my Xumo Stream Box to my WiFi connection. How can I fix it?

Why is the Stream Box not accepting my WiFi network password?

Make sure you’ve selected the correct network name (SSID) and entered the right password. Remember, passwords are case sensitive.


My Stream Box is not finding my WiFi network, what should I do?

Check to make sure your modem or router is connected to the internet. An easy way to check is to see if you can access the network on a phone, computer, or other device.  If other devices can connect to the network, try restarting your modem or router. 

If other devices can connect to your network, there may be a signal strength issue.  You can try to improve the signal strength by moving your modem or router closer to the device if possible or work with your internet service provider on improving the WiFi signal strength in your home.


Why can’t I connect to my WiFi hotspot network?

Make sure your hotspot has a good connection and can be connected by other devices like computers.  If it is connected and the speed seems slow, try restarting your mobile hotspot.  If the speed doesn’t improve or the stream box isn’t able to connect, connect the stream box to another network either through a WiFi or ethernet connection as the stream box may have a compatibility issue with your hotspot connection.

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