Support>Troubleshooting>How do I get additional Xumo Play help?
How do I get additional Xumo Play help?

Experiencing issues with the Xumo Play app? We're here to help! To ensure we can assist you as efficiently as possible, please fill out the form below. This will allow our customer support team to contact you directly and address your concerns. Once your request is submitted, our team will review it and get back to you within 1-2 business days.


When submitting your request, it’s important to include the following essential details:

  1. Xumo Client ID: This unique identifier helps us locate your device information quickly. You can find it within the Xumo Play app by navigating to the Settings Menu and selecting the Additional Information tab.

  2. Type of Device: Specify the device you're experiencing issues with (ex. Roku, Xfinity X1, Xumo Stream Box, Fire TV, etc..).

  3. Clear Description of the Issue: Provide a detailed explanation of the problem you're facing. The more information you give, the faster we can diagnose and resolve the issue.

  4. Email address: Include a valid email address so we can reach out to you with updates or any further questions.

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