Xumo | Support for Questions & Troubleshooting

How do I set up my Xumo Stream Box?

Before setting up your Xumo Stream Box, make sure your internet connection and WiFi are set up and turned on, and you have the network name and password ready. You will need a separate device with an internet browser to complete activation and Xumo account registration. Make activation even easier by using your smartphone’s camera app to scan the QR code displayed on your TV. You can also use an Ethernet cable (not included) to set up a wired connection.

Connect the HDMI cable to your Xumo Stream Box and TV, then plug the power supply into an electrical outlet.

When the power indicator lights up, turn on your TV and select the correct HDMI source by selecting INPUT or SOURCE on your TV or TV remote.

Note: Only use the supplied power adapter. Avoid outlets controlled by dimmers.

Follow the on-screen instructions to pair your remote and activate your Xumo Stream Box. Ensure the Stream Box is within the remote’s line of sight during setup.

Spectrum Subscribers: If prompted, select Spectrum as your TV provider to watch all your live content, favorite shows and more. For Spectrum broadband subscribers, simply say "Spectrum" into your voice remote once you finish activation to subscribe.

Xfinity Subscribers: If prompted, select Xfinity as your TV provider to watch all your live content, favorite shows and more.

For customers who do not have TV services: Xumo Play is included for you as a TV provider. Choose Xumo Play when prompted for a TV provider.

What if my remote is unresponsive?

First, check your remote’s batteries. If you do not see a red or green light appear at the top of the remote when pressing any buttons, try switching to fresh batteries.

Next, ensure that you are within 3 feet of the device and there is a clear line of sight between the Stream Box and remote.

If the device is still unresponsive, hold down the 1 and 3 buttons on your remote for 3 seconds, or until you see the light at the top of the remote flash green.

For more help with your remote, see Something’s not working with my remote. How can I fix it?

I’m stuck trying to pair my Xumo Stream Box remote to my TV or speakers

Unplug your device.
Repeat activation steps.
Select no when prompted to pair TV or speakers in activation.

You can attempt to re-pair your device after you finish activation by going to Settings > Connected Devices.

I don’t see my TV provider in the guide

You can browse current and upcoming live TV listings from select applications in the Xumo Stream Box TV guide. Xumo Play, Spectrum TV and Xfinity Stream are all supported.

Live TV listings from YouTube TV, Sling, Tubi and Pluto are not currently supported in the main TV guide. You can still browse and watch live TV within each app.

What if my Xumo Stream Box is unresponsive?

Try resetting it by unplugging the power supply and then plugging it back in.

Note: Xumo will never charge you a fee to activate your device. Avoid fraudulent websites running activation and technical support scams.

Xumo Stream Box Set Up - Video Tutorial