Frequently Asked Questions

Frequently Asked Questions

What is the Xumo Platform?
The Xumo Platform is an end-to-end solution that covers the full delivery chain of digital content from its source to the viewers, and provides a variety of turnkey solutions for device manufacturers and content partners, ranging from Content Discovery and Recommendations to Data Services, Content Delivery/Management and Monetization.
What is the Xumo App?
We developed the Xumo App to bring the best digital content direct to viewers on any smart device. You can get your quick fix from Xumo Mix collection of videos or delve deeper into your favorite channels if you are in mind for something specific.
What is Xumo Mix?
Our editors hand pick the best of the best, the craziest of the crazy, the most inspiring, most newsworthy — you get it — videos for you to watch, whenever you feel like jazzing up your day a little, or crave for the latest updates in sports, fashion, gaming, entertainment or politics.
How did the idea come about?
It is no secret that there is a lot of good, high-quality content out there, dispersed through a multitude of websites portals and applications. So we thought, wouldn’t it be cool if someone figured out a way to bring it all together in one place and made it really easy to discover and watch all that great stuff? And we thought — who better than us? After all, if you want something done right, you gotta do it yourself.
So, what is so unique about the Xumo App?
Are you kidding? It’s super awesomeness, of course! But jokes aside (although to be fair we do think it’s pretty awesome) the best part of it is that we took all the hard user work (like scouring multiple websites and apps for great content) out of the equation. And guess what, (unlike those other guys) we won’t even ask you to go through a cumbersome set up process, where you need to declare your tastes and preferences, mark the networks and type of content you like, before you can get to the fun part of watching all those crazy cat videos from BuzzFeed. It’s supposed to be entertainment, not work! And we are pretty sure that we figured out the part where we can keep you entertained with the videos you will like.
How can I get the Xumo App?
We’re working on a mobile, desktop and smart TV offering – stay tuned to find out when they’ll be available.
Can I create my own playlist in the Xumo App?
You can. We just don’t call it “Your own playlist”. What you want to do is favorite the videos you like (if you are using our Smart TV app), or add the videos you like to “My Queue” (if you are using our Smart Phone app) and voila – your own playlist is there for your enjoyment, easily accessible through “Favorites” or “My Queue”, depending on the device you are using.
Is there a web version of the Xumo App?
It’s on its way. You can leave us your email if you want to be the first to know, we’ll shoot you a note. And no, we will not be bombarding you daily with annoying emails if you do so.
Do I need to register to be able to use the Xumo App?
Here comes the best part – you don’t need to register or create an account to use our app. Download, launch, enjoy.
Do I need to pay subscription fee to use the Xumo App?
We do not charge a subscription fee.
So, how do you guys make money?
We knew you were going to ask this. We do it through monetizing the content you watch. The reason we are able to provide it to you free of charge is because of the sponsors who support it with their advertising.
How do I become a sponsor?
Oh, we need to have a serious conversation. Please reach out, we have a lot to discuss.
Do you collect any information on users?
We collect information on how users use the Xumo App. The reason is simple – we want to keep making it better. It also enables us to recommend the videos we think you might enjoy. If you feel that this answer is too broad then you are probably a lawyer and might want to peruse our Privacy Policy, Video Privacy Policy and Terms of Service.
How does Xumo provide personalized recommendations?
We collect information on how users use the Xumo App and then feed that valuable data into our magic algorithm and, voila – personalized recommendations are ready to be served.
What digital networks are available through the Xumo App?
I need help! The app is not working!
Did you check if you are connected to the Internet? How about exiting and re-launching the app? If all else fails, click here to email the head of our engineering team. He needs to know so he can start working to fix it ASAP!
I’m a content provider, how do I get my content into the Xumo App?
We love content providers and would love to hear from you. If you send us a quick note we’ll get in touch with you right away.
We love your app! How do we bring it to the TVs we make?
We will be more than happy to explain. Just shoot us an email so we could set up a time to go over it in detail. In the meantime, you might be interested in taking a look at this page (if you haven’t done so already).
Where can I find more information about the technology used in the Xumo Platform?
You didn’t expect us to reveal all our secrets in the FAQ section, did you? This sounds like a serious discussion and the best way to start it would probably be by sending us an email.
Is there a public API?
No, there isn’t.